Return & Refund Policy – Izzara

At Izzara, we strive to provide the best shopping experience and premium quality products. Please read our Return & Refund Policy carefully before placing an order.

1. Return & Refund Window

Customers can request a return, replacement, or refund within 7 days of delivery of the order.

Requests raised after 7 days from the delivery date will not be accepted.

2. Mandatory Unboxing Video

A complete unboxing/opening video of the parcel is mandatory for any return, refund, replacement, missing item, or damage claim.

The video must:

Start before opening the courier package
Clearly show the shipping label
Show the package being opened completely
Be continuous without cuts or edits
Clearly display the product received

Claims without a proper unboxing video may not be accepted.

3. Eligibility for Return/Refund

To be eligible for a return or refund:

The item must be unused, unworn, unwashed, and in the same condition as received
Original tags, packaging, accessories, and invoice must be intact
The product should not have any stains, perfume smell, makeup marks, damage, or alterations
Return request must be raised within 7 days of delivery

4. Return/Replacement Accepted In Cases Of

We accept returns/replacements only in the following situations:

Damaged product received
Wrong product received
Missing item in the package
Manufacturing defect
Size issue (subject to stock availability)

5. Non-Returnable Items

Returns/refunds will not be accepted for:

Used or washed products
Products without original tags/packaging
Products damaged after delivery
Customized or altered products
Products purchased during sale/clearance offers
Minor color differences due to lighting/screen settings

6. Refund Process

Once the returned item is received and inspected by our quality check team:

Approved refunds will be processed within 5–7 business days
Refunds will be credited to the original payment method
Bank/payment gateway processing time may vary further

If the return does not pass quality inspection, the product may be shipped back to the customer.

7. Exchange Process

If you require a size exchange:

Exchange requests must be raised within 7 days
Exchanges are subject to stock availability
Reverse shipping/reshipping charges may apply

8. How to Request a Return

To request a return/refund/exchange, contact us with:

Order ID
Reason for return
Unboxing video
Product images (if applicable)

📧 Email: izzarastorein@gmail.com
📱 WhatsApp: +91 79754 45337

9. Important Notes

Izzara reserves the right to approve or reject any return request after inspection.
Returned products that fail quality checks will not qualify for refund or exchange.
By placing an order on Izzara, you agree to this Return & Refund Policy.