At Izzara, we are committed to delivering your orders safely and on time. Please read our Shipping Policy carefully before placing an order.
1. Order Processing Time
- Orders are usually processed within 1–3 business days after successful payment confirmation.
- Orders placed on Sundays or public holidays will be processed on the next working day.
- During festivals, sales, or high-order volume periods, processing may take slightly longer.
2. Shipping Time
Estimated delivery timelines:
- Within India: 3–7 business days
- Remote locations: 5–10 business days
- International shipping (if applicable): Delivery timelines may vary based on destination and customs clearance
Delivery timelines are estimates and may vary due to courier delays, weather conditions, strikes, or unforeseen circumstances.
3. Shipping Charges
- Shipping charges, if applicable, will be displayed during checkout.
- Free shipping offers may be available on selected orders or promotional campaigns.
- Additional charges may apply for international shipments, express delivery, or remote areas.
4. Order Tracking
Once your order is shipped:
- A tracking ID/link will be shared via email, SMS, or WhatsApp
- Customers can track their shipment directly through the courier partner’s website
5. Delivery Attempts
Courier partners usually make multiple delivery attempts.
If:
- The customer is unavailable,
- Incorrect address/contact details are provided, or
- Delivery is repeatedly rejected,
the order may be returned to us. Re-shipping charges may apply in such cases.
6. Address & Contact Information
Customers are responsible for providing:
- Correct shipping address
- Valid mobile number
- Accurate pin code and landmark details
Izzara will not be responsible for delays or failed deliveries caused by incorrect information provided by the customer.
7. Damaged Package or Missing Items
If the package appears damaged or tampered with at the time of delivery:
- Please do not accept the package if severely damaged
- Record a clear unboxing/opening video while opening the parcel
- Contact us immediately with the video and photos
An unboxing video is mandatory for claims related to:
- Damaged items
- Wrong products
- Missing products
8. Delayed Deliveries
While we aim to deliver all orders within the estimated timeline, delays may occasionally occur due to:
- Courier issues
- Weather conditions
- Natural disasters
- Public holidays
- High-demand periods
We appreciate your patience and understanding in such situations.
9. International Shipping & Customs (If Applicable)
For international orders:
- Customers are responsible for any customs duties, taxes, or import charges imposed by their country
- Delivery timelines may vary depending on customs clearance procedures
10. Contact Us
For shipping-related support, please contact us:
📧 Email: izzarastorein@gmail.com
📱 WhatsApp: +91 79754 45337
By placing an order on Izzara, you agree to this Shipping Policy.